WebNeutralize 2. Watch body language 3. Listen and acknowledge 4. Move them from right to left 5. Propose solutions 6. Act ©2009 Pivotal Point Training & Consulting Inc. * Wrap Up: … WebAug 9, 2014 · Techniques for dealing with challenging clients • Reflective listening • Acknowledge client’s lived experience, their reality • Direct your response to what he/she must be feeling (It must be difficult to ….) • Communicate that you understand • Do not correct or “disconfirm” other’s viewpoint until you have reflected his/her perception or …
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WebWatch. Home. Live WebJul 5, 2012 · Dealing with Difficult People 5 Steps to Stopping Difficult Behavior #1. Must stand up “I am here to be taken seriously” #2. Talk straight (7% words/38% tone/55% body language) #3. Listen to them. #4. Avoid Triangling. #5. Move to problem solving. Resolving Conflict One-to-One Dealing with Difficult People 2. PAUSE! Understand the Other Person 1. penthesilea\u0027s spear ff14
Dealing with difficult people at work - SlideShare
WebMar 29, 2024 · • Focus on the actual job performance and/or behaviors—stick to the facts and what you know (avoid rumors or hearsay, verify facts before you meet) • Identify and prepare enough time to focus on the positive attributes of the employee’s performance • Identify and be ready to discuss the next steps in employee development, whether … WebJul 11, 2014 · 141 Views Download Presentation. Difficult People. Make getting the job done harder Can really hurt and confuse you Are usually self centered Lack insight Don’t DO teamwork Cause conflict. Difficult People Can Make Us. Feel angry, frustrated, and powerless Miss work/activities Feel unskilled Lose concentration. Uploaded on Jul 11, … WebDealing with Difficult People PowerPoint penthesilea spear ffxiv